Ray-Ban Meta Wayfarer Gen 2 - RW4012 601SSB 5022

Have not fully used them yet, but happy with the product so far

The timing of the delivery was perfect, unfortunately the product ordered and received was not as detailed. I ordered "Shiny black" Ray ban Meta glasses and received "Matte Black". In addition to this mistake that was not my fault, i incurred a $37 restocking fee upon my return of the device. So not only did i not get the product that i selected for order i was also charged. As a customer that has been with AT&T for over 20 years i was extremely disappointed.

item cane broke. it was the speaker on the right side

These are my first pair of Ray Ban anything. I am so glad that I purchased these, I didn't know what I was buying to be honest. The lenses were so dark they gave me a headache. My twin sister has the displays and she actually had a spare pare of the transition lenses, she just gave them to me because she didn't need the extra pair of lenses. I actually wear progressives so, I ordered some lenses I pray they fit with no issues when they arrive. I ordered the glasses one evening while I was at work, they were at my local Walmart by 8 am the next morning. Talk about fast service! I chose Walmart because I knew they would be safe picking them up. I also paid for the insurance. I have the shiny Wayfarer standard, make sure if you have a smaller face get standard. They make a larger size. The style is simple, for everyday use.

I placed an online order for prescription sunglasses, ensuring that both my vision insurance and prescription information were correctly entered. Unfortunately, the company completely disregarded my request and sent standard, non-prescription sunglasses. My attempts to resolve this with customer service were deeply frustrating. The initial representative lacked basic knowledge of the optical department, and she disconnected the call. I called again and requested a supervisor and waited on hold for almost an hour, only to find that she also did not understand their optical fulfillment process. It is unacceptable that a customer can understand their workflow faster than their own management team. Please use caution if ordering prescription eyewear from this company, as their fulfillment and customer support are highly unreliable for product than need customizations.